Some frequently (and a few infrequently) asked questions
Q. I have placed my order but can’t see my email receipt to collect the suits ?
A. The email is automated and sometimes get caught in email anti-spam systems. Check your email Spam or Junk folders first. If you cannot find the email please contact us here and we will send you another (manually)
Q. Can we enter as a team ?
A. Yes. You can enter with individual registrations or by one person purchasing multiple registrations (you can set the number required in the shopping basket page). We would love to hear about your team – who is in it, why are you taking part and any good causes you are supporting. We will post more information on how to do this shortly.
Q. Will we get a bottle of water at the end of the run ?
A. No. We are trying to reduce the environmental impact of the event including the disposal of 1000-2000 empty plastic bottles. We will not be supplying free water to everyone as it is a relatively short run (3.5k). Please bring your own drinks preferably in a re-usable container.
Q. How do pay for my registration ?
A. When you register online you can pay using your PayPal account or using a credit or debit card through PayPal (you don’t need a PayPal account to do that – just follow the instructions).
Q. Can I wear my own Santa Suit or come in fancy dress ?
A. Yes. This year we have introduced an “eco-registration” option. No suit is provided, although you still get a runner number and a finisher’s medal. You can buy or make your own santa suit which you can hopefully be able to use again. We have provided a basic dress code to ensure the event remains festive, avoids any offence and that we still have that great “sea of red” running round uphill Lincoln.
Q. Is there an age limit ?
A. No. The event is open to santas of all ages. Runners up to 8 years old must participate with a parent or responsible adult, which means everyone needs to register to take part (under 5’s can register free as L’Elf Runners). Those aged 9 and over can run alone, but make sure anyone aged 16 and under is accompanied by a parent or responsible adult on the day.
Q. Can I run with a dog ?
A. Yes. As in previous years we welcome dogs in fancy dress and well behaved owners. Dogs MUST be on a leash and kept under control. There will be a separate assembly area for dogs and owners. You are responsible for your dog at all times, keeping him/her under control and clearing up any mess on the route. More information here.
Q. Can I run with a child in a pushchair or sling ?
A. Yes.
Q. Can I take part in a mobility scooter ?
A. Yes. The course is reasonable flat. There are some rises and descents. There are also some cobbled areas.
Q. Where can I collect my santa suit(s) ?
A. There are three collection points this year. (or you can choose to have your suit(s) and numbers posted to you for an additional charge). If you are ordering and collecting on behalf of a large team please contact us beforehand so that we can ensure we have sufficient stock at the collection point you have chosen.
Q. Will my under 5 get a medal this year ?
A. Yes. We have had a number of challenges this year including sourcing all the santa suits and medals (which usually come from China). Initially we could not provide under 5 medals. However we have now managed to find a supply so yes they will get a Santa 2021 medal !
